Technical Support Engineer

з/п не указана

Требуемый опыт работы: 1–3 года

Полная занятость, полный день

Saint-Petersburg branch of Swedish company Itiviti is looking for a Technical Account Manager (Technical Support Engineer) to join our Customer Operations team. 

Job description:

  • Significant part of the work is Tbricks by Itiviti trading systems maintenance, installation, configuration and troubleshooting/investigation, which includes:

    • discussing and planning required system setup (e.g. required hardware, network topology, Tbricks by Itiviti system components layer)

    • cases analysis and prioritization

    • collecting of all required information to solve the problem/speed up issue resolving and investigation

  • Customer training and education on all aspects of the trading system (including trading system administration and business logic)

  • Certification of newly developed market connections (native market protocols, FIX protocols), which involves:

    • communication with exchanges

    • configuration of test environments

    • certification tests and troubleshooting together with the engineering department

  • Tbricks by Itiviti system apps development, automation of manual processes:

    • bash/perl scripting

    • C++ development (experience is a plus for development of accessory applications or monitoring/support plugins but not a part of everyday work)

General overview:

  • This vacancy implies you will spend quite a lot of time in communication to different people involved (clients, exchanges, colleagues all over the regions).

  • You will have to thoroughly plan your activities and time and take responsibility for the projects you deal with.

  • You will travel to clients on site for regular meetings and working on the priority projects

  • The job implies that you should have a technical background, but the amount of bare technical work (Linux configuration, network problems troubleshooting, etc.) varies.

  • The job could give you a deep insight into how different areas of modern trading business logic work

    • equities, derivatives, commodities and FX markets

    • which business strategies do market participants use

    • how do companies do market making providing liquidity

  • This vacancy is a perfect opportunity to:

    • get familiar with financial world and algorithmic/high frequency trading on exchanges

    • develop/improve your task and time management skills

    • enrich your English skills

    • improve your communication skills

    • improve your analytical skills

    • join the team of strong professionals in real-time system development


  • Higher technical education

  • Excellent written and spoken English

  • Technical background:

  • Unix skills:

    • basic Unix Shell commands and concepts

    • Linux command line utilities

    • networking:

      • network types and topologies

      • network hardware types knowledge (switches, routers, firewalls, etc.)

      • general knowledge of TCP/IP as a major network protocol (layers, subnetting, etc.)

      • general knowledge about multicast traffic

      • basic network troubleshooting skills and utilities (ping, traceroute, etc.)

  • Unix shell scripting (bash, perl, etc.) would be a plus

  • knowledge of FIX and any other exchange protocols is a plus

  • Atlassian JIRA experience is a plus

  • Good communication skills and willingness to talk to people a lot

  • Knowledge of any programming language (C/C++, C#, etc.) is a plus

What we offer:

  • Experience in highly innovative product development

  • Dynamic and challenging environment

  • Medical insurance

  • Office in the historical center of Saint-Petersburg

  • Warm and friendly atmosphere

Ключевые навыки

Unix Shell Scripts
Администрирование серверов Linux


Адмиралтейская, Санкт-Петербург, Якубовича, 24

Вакансия опубликована 4 августа 2020 в Санкт-Петербурге

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